Refund Policy

Unused credit packs

For an entirely unused credit pack, contact [email protected] within 7 days of purchase to request a refund. Include your order number; do not send photos. Refunds are reviewed and processed manually through the payment provider. A request does not itself complete a refund. Mandatory legal rights are unaffected.

Credit and image access

The one-time packs cost $4.99 for 10 credits and $9.99 for 30 credits. Credits expire after 12 months. Generation reserves one credit; success confirms the charge and confirmed failures return it. Paid users remove watermarks from saved previews in HD for free. Private outputs expire after 7 days; removing the watermark does not extend their lifetime. There is no monthly subscription or automatic renewal.

Cloud photo processing

New accounts receive 1 trial credit for a watermarked preview. Email verification is required when enabled. Photos upload only after separate cloud consent and a generation request. The server removes EXIF metadata before our configured third-party AI image service (APIMart or Replicate, depending on the selected model), processes them. Source photos are deleted when generation completes, with incomplete uploads and tasks scheduled for deletion no later than 24 hours after upload. Results are stored privately for 7 days and can be deleted at any time in My try-ons. The cleanup Worker must run and retry storage deletion failures. See the privacy policy for third-party retention limits.

Generation failures

A confirmed failed task returns its reserved credit once. A failed free preview does not use the lifetime successful-preview allowance. An unknown provider outcome requires manual review and does not automatically restore credits or preview eligibility.

Manual reconciliation

Used packs and partial or uncertain refunds require support review. This MVP has no automatic cash-refund or credit-reversal workflow. Support reconciles an approved merchant refund and the related unused credits manually. Other orders remain separate.

Payment confirmation

Payments are processed by the configured payment provider identified at checkout. When checkout is labeled Test Mode, no real payment is collected. A purchase is confirmed only after payment is verified and credits appear in your account.

Operator and support

FaceShapeTryOn is operated by FaceShapeTryOn team. Contact [email protected] for manual refund review or use the authenticated account support entry. Deleting a try-on image does not refund a purchase or delete order records.

Read the pricing, terms and privacy policy.